The National Population Commission (NPC), has launched the call centre ahead of 2023 Population and Housing Census for the successful conduct of the first digital census in Nigeria.
Speaking during the officially launched at the headquarters of the Commission in Abuja, Executive Chairman of NPC, Nasir Isa Kwarra, explain that the call centre would provide the platform for constant interaction between the Commission and the citizens through which information can be obtained, clarified and feedback received on the census process.
He urged Nigerians to channel all information to the NPC call centre on 07000236787 and 07000CENSUS.
He noted that the launch of the call centre ahead of the actual enumeration of persons in April 2023 is a clear indication of the commitment of the Commission to conduct a people oriented 2023 Population and Housing Census.
Kwarra said: “The launch of this integrated call center for the 2023 Census is yet another major step towards making the 2023 Census a resounding success and underscores our commitment of providing demographic data for national planning.
“As you are aware, population census is a people oriented activity that seeks to capture the demographic characteristics of the populace across the length and breadth of the country. It is therefore imperative to put in place a platform for constant interaction between the Commission and the people through which information can be obtained, clarified and feedback received on the census process.
“The inauguration of the Call Center ahead of the actual enumeration of persons in April 2023 is therefore a clear indication of the commitment of the Commission to conduct a people oriented 2023 Population and Housing Census.
“The Call Center is equipped with modern Information and Communication technology facilities for video conferencing, emails and telephony to facilitate effective communication for the success of the 2023 Population and Housing Census,” he said.
He explained that enquiries from members of the public to the Commission about the census process, on the field activities and other census frequently asked questions are expected to be responded to by trained personnel.
However advised staff that would operate the call centre to be courteous, professional, patient and diligent in the discharge of their duties, adding that “as census functionaries handling this critical task of communicating with Nigerians, much is required of you.
“The quality of staff that will perform this assignment is critical in ensuring that the noble objectives for establishing the call center are achieved.
“You must be committed, focused, polite and courteous in your dealings with the general public and above all, you must bring your patriotic zeal to bear on the work at hand as what you are going to do, should be seen as service to your fatherland,” he added.
The NPC chairman reiterated the irrevocable commitment of the Commission to conduct a credible and reliable census that will be acceptable to Nigerians and the result will serve as tool for development and socio-economic planning for Nigeria.