By SUNDAY ABAH, Abuja
The Acting Managing Director (Actg MD) of the Abuja Electricity Distribution Company (AEDC),Victor Ojelabi, has stated that the utility company is now poised to provide uninterrupted effective service to its customers.
According to Ojelabi, the new management team, led by himself, is poised to drive the organisation to new heights of operational excellence and customer satisfaction.
The AEDC boss who revealed this in his address to newsmen in Abuja said the current management had embarked on a series of reform initiatives to transform the company’s operations and enhance service delivery for effective customer experience.
“We are committed to providing a swift and effective customer experience. We have strengthened our customer experience department to ensure timely responses to inquiries and complaints, further enhancing customer satisfaction,” he said.
To this end, he said 31st July, 2024 was being targeted for AEDC customers to complete the ongoing Token Identification (TID) rollover process for their prepaid meters.
The TID Rollover is necessary to ensure that meters can continue to accept new energy tokens and function properly after this date.
He said that though the global termination for the TID Rollover is 30th November 2024, AEDC’s target is to ensure all customers are rolled over by July 31, 2024.
“We have launched the Token Identifier (TID) Rollover to enhance the integrity and functionality of prepaid meters. This initiative is crucial for accurate billing and updating the meter software security,” Ojelabi said.
He also hinted that AEDC has taken a strong stance against energy theft through increased vigilance and “night raids” to identify and address illegal connections.
The MD however stressed the need for customers to be up-to-date in the settlement of electricity bills by clearing all outstanding and appealed for prompt response to enable the company its operational and service delivery targets.
“At AEDC, we are prioritising the clearance of outstanding bills to optimize service delivery and ensure operational efficiency. This strategic move is designed to enhance our financial health, enabling us to provide more robust and reliable electricity distribution services.
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“We appeal to all our valued customers with outstanding bills to settle them promptly. This is crucial in maintaining uninterrupted service delivery and ensuring that we provide reliable electricity to every household and business in our service areas,” he said.
Other initiatives, according to him, includes: facilitating the distribution of meters to unmetered customers as part of the federal government’s Mass Metering initiative; operationalising vending platforms for convenient token purchases through various channels; strengthening the customer experience department for timely responses to inquiries and complaints as well as digitalising internal processes, as well as the implementation of an Enterprise Resource Planning (ERP) system to improve employee turnaround time and operational efficiency.
He also said the utility company is fostering a collaborative relationship with media partners for transparent and accurate communication with customers.
While introducing members of the management team earlier, Ojelabi said:
“We are proud to introduce the following executives who are dedicated to achieving our goals, who include Engr. Okwuokenye Chijioke – Chief Operating Officer (COO), Babajide Ibironke – Chief Finance Officer (CFO), Godfrey Aba – Chief Technical Officer (CTO), Iguwo Ukwu – Company Secretary and Head Legal, Uche Anyalewechi – Chief Information Officer (CIO), Irene Nwankwo – Chief Internal Auditor and Engr. Canice Emeka – Chief Business Officer, APO Zone.
Others are Leticia Ejindu – Chief Business Officer, Garki Zone, Olumide Jerome – Chief Business Officer, Wuse Zone, Engr. Adeyemi Jonathan – Chief Business Officer, Outer Region (Kogi, Nasarawa, and Niger), Adefisayo Akinsanya – Head, Marketing and Corporate Communications, Ibem Idika – Human Resources and Administration, Kenechukwu Ofili – Head Customer Experience Strategic Intent and Operational Effectiveness.
