By Our Correspondent
Nigerian Electricity Regulatory Commission has on Thursday organised the customer complaints resolution meeting organised in collaboration with the National Orientation Agency.
Speaking at the meeting held in Lokoja, Kogi State, the Commissioner in charge of Consumer Affairs NERC, Aisha Mahmud, said the essence of the customer complaints resolution meeting in the state was to sensitise the consumers of electricity on their rights and obligations as well as entertain their complaints with a view to adequately address them.
The Commissioner charged consumers of electricity in the country to exercise their rights and obligations to enable them enjoy electricity supply from the service providers.
According to her, the Commission is an independent body, established by the Electric Power Sector Reform Act of 2005 now the Electricity Act of 2023 to undertake technical and economic regulation of the Nigerian Electricity Supply Industry.
She added that the Commission is to, among others license operators, determine operating codes and standards, establish customer rights and obligations and set cost-reflective industry tariffs.
“We have been moving around the country and today it is the turn of Kogi State because most Nigerians are not aware of the existence of regulations guiding electricity supply to customers.
“When you pay for electricity, it is duty bound on you as a customer to ensure that Abuja Electricity Distribution Company renders service to you, if they fail you can report them to the Commission for immediate action.”
Speaking on the metering, the Commissioner, said it is the duty of the AEDC to provide meters free to customers and assured that the Commission would address such complaints.
Also speaking, the Managing Director AEDC, Chyioke Okwuokenye, said the meeting was put together to address complaints from customers to enable the company to serve them better.
Okwuokenye who was represented by the Chief Business Officer in charge of Kogi State, Mr Olaseni Agunpopo commended customers for their cooperation and patronage.
In her overview on the rights and obligations of the customers, Mercy Ohamuche a staff of the consumer affairs division of NERC, said the customers have the right to tender their complaints for poor electricity supply and lack of meters among others.
She added that the customers have the right to information especially when AEDC is embarking on major repairs that will disrupt the supply of power to customers.
Speaking on the customer obligation, Okwuokenye said the customers have the obligation to pay their bills as at when due to enable AEDC to serve them better, noting that cordiality with the electricity workers is also the obligation of the customers.
“It is the obligation of the consumers to protect electricity equipment by reporting vandalisation to the appropriate quarters,” Okwuokenye added.