First Bank has dismissed the reports of system upgrade being circulating in the media, clarifying that the notice about transitioning to a new cloud-based platform was specifically intended for vendors, not customers.
The bank reassured customers that the enhanced supplier platform will not affect its banking experience, maintaining that operations are running smoothly.
First Bank explained that there are no disruptions to its services and that customer transactions and banking channels will continue to function without interruption.
In a statement released on Friday, the Management urged customers to disregard any unfounded reports and to reach out to official channels for accurate information regarding its services.
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The statement reads, “We wish to address a misleading report circulating in the media regarding a system upgrade at FirstBank.
“The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (worldclass platform for managing suppliers), to enable additional capabilities and benefits for our vendors.”
The statement informed that no system upgrade is currently underway, and all customer’s applications are fully operational.
“We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc, will not be affected by the enhanced supplier platform.
“Rest assured that our commitment to seamless service delivery remains unwavering as you continue to enjoy uninterrupted access to our services,” the Management said.