The Securities and Exchange Commission (SEC) says technology is key to strengthening investors’ confidence and transforming the country’s capital market.
Emomotimi Agama, the director-general of SEC, said this in a message to celebrate the 2025 Customer Service Week.
In a statement by the commission in Abuja on Sunday, Mr Agama said SEC was embracing digital innovation as a core part of its service strategy to enhance transparency, efficiency, and accessibility in the market.
He said the digitisation of SEC processes, deployment of new online service portals, and enhanced engagement with market stakeholders through digital platforms were designed to simplify regulatory interactions and make the market more user-friendly.
The director-general said human engagement was also central to building trust in the market.
”Technology is only an enabler; the heart of excellent service is the human connection, the ability to listen, understand, and provide solutions that make every stakeholder feel valued.
”The commission will continue to invest in digital infrastructure, continuous staff training, and tools that empower frontline officers to deliver superior service to investors,” he said.
Mr Agama described customer-service staff as the “heroes” of the capital market, whose work directly shaped investors’ perception and confidence in the system.
He said the commission’s vision was to build a deep, vibrant, and technology-driven capital market powered by efficient service delivery and sustained trust.
”Let us continue to build this market of the future, not with grand pronouncements alone, but with one successful interaction, one resolved complaint, and one satisfied stakeholder at a time,” Mr Agama said.
(NAN)